Shipping policy

  • Last updated: November 21, 2025

    At Dry Care Incontinence, we aim to deliver your order quickly and safely. Please review our full shipping details below.

    Shipping Regions

    We currently ship Australia-wide.

    Shipping Costs

    • Standard Shipping: Calculated at checkout based on your location and order size.
    • Free Shipping: Available for orders over $50 within Australia.

    Delivery Times

    Delivery time estimates:

    • Standard Shipping: 3–8 business days (depending on location)
    • Rural/Remote Areas: May take additional time
    • Peak Seasons: Shipping may be slightly delayed due to carrier demand

    Once dispatched, your tracking information will be sent to your email.

    Order Processing

    • Orders are processed within 1–2 business days.
    • Orders placed on weekends or holidays will be processed the next business day.

    Delivery Issues

    Dry Care Incontinence is not responsible for delays caused by third-party carriers once the parcel has been dispatched. If a package is lost or delayed, please contact us and we will assist you in opening an investigation with the carrier.